1. Define which calls to handle
We scope operating hours, frequently asked questions, information to capture and situations needing a person. Overflow and after-hours calls are scenarios to assess.
Strategix · AI Receptionist for small businesses
AI receptionist: turn missed calls into opportunities to follow up.
An AI receptionist is a voice assistant that answers calls using your instructions, captures the reason for the enquiry and prepares the next step for your team. Strategix helps scope a call-handling workflow around your business.
For businesses where a call can become a customer
Trades, garages, agencies and service businesses can miss enquiries when staff are busy or the business is closed. The aim is to capture the request and make a useful follow-up possible. Answering a call does not guarantee an appointment or a sale.
From an incoming call to a clear next step
2. Prepare the response and follow-up
The workflow can include answers to approved questions, enquiry qualification and a summary for your team. Appointment booking depends on your calendar and the integrations selected.
3. Test before expanding
A pilot helps check understanding, handoffs and callback requests. You define acceptance criteria before considering a wider rollout.
Agree the scope before committing
The proposal specifies the workflow, languages, coverage hours, telephony, integrations and ongoing support. Setup, subscription and usage charges should be considered separately. No fixed price is advertised here: cost depends on call volume and project complexity.
Handoff rules, unsupported requests and data handling need to be defined before the pilot. Avoid sensitive information in your initial enquiry. Our contact-form privacy policy is available in French.
Privacy policy (French)Measure missed-call revenue recovery
Compare unanswered calls, qualified enquiries, completed callbacks and attended appointments before and during the pilot. To assess business value, compare the margin from sales attributable to follow-up with the full service cost. Results depend on call volume, sales follow-up and conversion rate.
AI receptionist questions
Can it answer calls outside business hours?
After-hours coverage can be included in the workflow. Availability windows, technical limits and a fallback need to be specified in the project scope.
Can it book appointments in my calendar?
Booking depends on calendar compatibility and your reservation rules. We assess the integration before confirming it; a callback request can be used where direct booking is unsuitable.
Does it replace my reception team?
The aim is to support your team with repetitive or unanswered calls. Complex requests require a human handoff or callback under agreed rules.
How much missed-call revenue can I recover?
There is no guaranteed amount. Measure recovered enquiries, completed sales and their margin, then compare them with service costs. A pilot helps assess the opportunity for your business.
What should I prepare for the first discussion?
Prepare your business activity, opening hours, an estimate of missed-call volume, your phone system and your calendar or CRM. You can enquire even if some of these details are still unknown.
Could your missed calls justify a pilot?
Tell us what you need. The first discussion checks feasibility, tools to connect and success criteria before a priced scope is proposed.